There are some basic elements of the service we provide to a client, e.g. the financial warnings a call centre operative goes through when completing an insurance sale, that we need to go through and can often be dull and repetitive. Here’s one way to liven it up and help the customer enjoy the service experience!
What could you do to make your service more enjoyable and memorable?
(Great advertising for Southwest Airlines isn’t it? 🙂 )